# New Britain Pharmacy - Full Clinical & Operational Guide

> New Britain Pharmacy LLC is a full-service, pharmacist-owned and operated independent retail and clinical community pharmacy located at 46 Broad Street, New Britain, CT 06053.

## Official Business Entity & Contact Details
- Legal Entity: New Britain Pharmacy LLC
- Street Address: 46 Broad St, New Britain, CT 06053
- Phone (Main / Refills): (860) 223-0522
- Phone (New Patient / Switching): (860) 406-5011
- Fax: (860) 223-0822
- Email: info@newbritainpharmacy.com
- Website: https://newbritainpharmacy.com
- State Pharmacy License: Licensed Community Pharmacy regulated by the State of Connecticut Department of Consumer Protection (DCP) Commission of Pharmacy
- Operating Hours:
  - Monday – Friday: 9:00 AM – 6:00 PM EST
  - Saturday: 9:00 AM – 1:00 PM EST
  - Sunday: Closed
  - Closed exactly 7 federal holidays: New Year's Day, Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.
- Languages Spoken by Clinical Staff: English, Spanish, and Polish (Hablamos Español • Mówimy po polsku).

## Comprehensive Clinical Services

### 1. Free Same-Day Prescription Delivery
- URL: https://newbritainpharmacy.com/services/delivery
- Delivery Radius: Free within a 25-mile radius from 46 Broad St, New Britain, CT 06053.
- Primary Towns & Cities Served:
  - New Britain, CT (06050, 06051, 06052, 06053)
  - Hartford, CT (06103, 06105, 06106, 06112, 06114, 06120)
  - Bristol, CT (06010, 06011)
  - Berlin & Kensington, CT (06037)
  - Plainville, CT (06062)
  - Newington, West Hartford, Farmington, Southington, New Britain suburbs.
- Delivery Cutoff: Prescriptions confirmed before 2:00 PM Monday through Friday are dispatched on that afternoon's dedicated route.
- Cold-Chain Integrity: Refrigerated medications (insulin, GLP-1 agonists, biologics) are transported in validated insulated totes with temperature monitors and ice packs.
- Cost: 100% Free with all insurance and prescription orders.

### 2. Walk-In Immunizations & Clinical Vaccines
- URL: https://newbritainpharmacy.com/services/immunizations
- Walk-ins welcome during all business hours without an appointment.
- Vaccines Administered:
  - Seasonal Influenza (Quadrivalent & High-Dose Flu for ages 65+)
  - COVID-19 Updated Boosters
  - RSV (Respiratory Syncytial Virus - Abrysvo & Arexvy)
  - Shingrix (Shingles 2-dose recombinant vaccine)
  - Pneumococcal (Prevnar 20 & Vaxneuvance)
  - Tdap (Tetanus, Diphtheria, Pertussis)
  - Travel Vaccines (Hepatitis A, Hepatitis B, Typhoid)
- Coverage: $0 copay under Medicare Part B/D and nearly all commercial insurance.

### 3. Multi-Dose Blister Packaging (Dispill®)
- URL: https://newbritainpharmacy.com/services/multi-dose-packaging
- Packaging Format: Dispill cold-sealed, color-coded blister packaging pre-sorted into four daily dosing windows (Morning, Noon, Evening, Bedtime).
- Ideal for: Seniors, caregivers, polypharmacy patients managing 3+ maintenance medications, assisted living, and group home residents.
- Benefits: Eliminates confusing amber bottles, prevents accidental double-dosing or missed medications, and provides portable tear-off blisters for travel.

### 4. Medication Synchronization (Med-Sync)
- URL: https://newbritainpharmacy.com/services/medication-synchronization
- Service Overview: Pharmacist synchronizes all patient refill cycles so all chronic maintenance medications come due on one single monthly day.
- Benefit: Single monthly delivery or pickup; monthly clinical check-in call with pharmacist prior to refill to address any regimen changes.

### 5. Durable Medical Equipment (DME) & Surgical Supplies
- URL: https://newbritainpharmacy.com/services/dme
- Products: Rollator walkers, wheelchairs, crutches, walking canes, nebulizers & masks, diabetic blood glucose monitors and test strips, continuous glucose monitors (CGM), surgical dressings, bathroom grab bars, compression hosiery (15-20 mmHg & 20-30 mmHg).
- Direct billing available for qualifying Medicare Part B and commercial health plans.

### 6. Medication Therapy Management (MTM) & Consultations
- URL: https://newbritainpharmacy.com/services/medication-therapy-management
- Comprehensive medication reviews (CMR) conducted 1-on-1 with a Doctor of Pharmacy.
- Reviews evaluate potential drug-drug interactions, therapeutic duplication, adverse side effects, cost-effective generic substitutions, and physician care plan coordination.

### 7. Free In-Store Health Screenings
- URL: https://newbritainpharmacy.com/services
- Free walk-in blood pressure monitoring.
- Free blood glucose testing with immediate pharmacist interpretation.

## Insurance & Payment Acceptance
- Connecticut Medicaid (HUSKY Health CT - A, B, C, D)
- Medicare Part D Prescription Drug Plans & Medicare Advantage (SilverScript, WellCare, Humana, UnitedHealthcare, Aetna, etc.)
- Medicare Part B (for qualifying DME, diabetic supplies, and flu/pneumonia/COVID vaccines)
- Commercial & Employer Health Insurance: Anthem Blue Cross Blue Shield, Aetna, Cigna, ConnectiCare, UnitedHealthcare, CVS Caremark, Express Scripts, OptumRx, Prime Therapeutics.
- Co-pay Equality: Copays at New Britain Pharmacy are identical to big-box chain retail pharmacies as mandated by insurance formulary tiering.
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) debit cards accepted.

## Online Self-Service Patient Tools
- Prescription Refill Request: https://newbritainpharmacy.com/refill
- Transfer Prescriptions from Chain (CVS, Walgreens): https://newbritainpharmacy.com/transfer
- New Patient Enrollment: https://newbritainpharmacy.com/new-patient
- Online OTC Wellness Store: https://newbritainpharmacy.com/shop
- Interactive Delivery Zone Checker: https://newbritainpharmacy.com/#delivery-coverage

## Frequently Asked Questions (FAQ)

### Does New Britain Pharmacy charge for prescription delivery?
No. Prescription delivery is 100% free within our 25-mile service radius, including New Britain, Hartford, Bristol, Berlin, and Plainville.

### How quickly can a prescription be transferred?
Transfers are handled by our staff in under 2 minutes. You provide medication names and your current pharmacy's name/phone number; our pharmacists contact them and complete the legal transfer.

### Do you speak Spanish and Polish?
Yes. Our clinical team includes fluent bilingual Spanish and Polish speakers on-site every day. Hablamos Español y mówimy po polsku.

### Do I need a doctor's referral to get a vaccine?
No referral or prescription is needed for adult immunizations including Flu, COVID-19, RSV, Shingles, and Pneumonia. Walk in anytime during regular store hours.